Seniors Discount Health Services

Frequently Asked Questions

Why are Seniors Discount Health Services prices on drugs so much less than prices for the same or like drug in the United States?

• In Canada the government regulates the amount of money that pharmaceutical manufactures can charge for brand name drugs.
• Drug companies that sell into Canada are prohibited from advertising their products.
• The buying power of the US dollar.
• In Canada, the patent for name brand drugs runs out 5 years earlier than in the United States.

Do I need a prescription to order from Seniors Discount Health Services?

Yes. The prescription needs to be written by a licensed American physician, it must be current (valid) and for up to a 90 day supply and can be refilled 3 times after the initial order.

Does Seniors Discount Health Services Deliver to the United States?

Yes. Seniors Discount Health Services is owned by Americans who do business primarily with Americans. We believe that low priced safe medications are our right not a privilege.

Can anyone in the United States use www.premierdiscountprescriptionservices.com (www.pdps.us), service?

Yes, anyone with a credit card, bank account, phone, fax and a valid prescription is able to use our services.

Is Seniors Discount Health Services able to fill a prescription from an American doctor practicing in the United States?

Once we receive your U.S. prescription, completed patient questionnaire and order form we have a Canadian Doctor review the information and prescription submitted. He will then issue a Canadian equivalent prescription that will be filled by Seniors Discount Health Services.

Are all Seniors Discount Health Services prices and shipping charges in U.S. or Canadian dollars?

All prices are in U.S. dollars.

How safe are drugs purchased from Canada?

The practice of Americans crossing the boarder into Canada to purchase inexpensive prescription is not new and in fact has been going on for years. Bus tours of seniors from the Northern States were the norm in the 80’s and 90’s however the advent of the mail order prescription became common place in the late 1990’s and is mainstream today. We at Seniors Discount Health Services are committed to your health, safety and budget. As a mail order pharmacy we have a strict set of checks and balances that ensure your safety is protected. We will not compromise safety for price under any circumstance nor will we ship an item if we feel it is not up to the same standards that our U.S. patients are have come to expect. The Canadian Medical and Pharmaceutical standards are as high and regulated as the United States standards. Due to the nature of our industry we must be more vigilant about yoru safety than your neighborhood store. We cannot afford to have any errors and is one of the many reasons we have a Canadian Doctor review your prescriptions and have our pharmacist technicians review all prescriptions before filling.

What are your shipping charges?

Seniors Discount Health Services charges a flat fee on a per order basis (not per drug). The cost is $15.00 U.S. funds anywhere in the United States. All costs are included in this fee. We use both the U.S. Government and the Canadian Government Postal services.

Are there any extra fees?

There are NO extra or hidden fees. The price of the drug and the shipping is all you pay.

In the event of an emergency can you provide Expedited Service?

Yes. Seniors Discount Health Services provides Expedited Express service and your package will typically arrive within 5-7 business days. There is no extra charge for this premium emergency service and should your package not arrive within 9 days simply call our toll free 1-866-571-7377 and we can help track its whereabouts.

How do I check to see if you have the drugs that my doctor has prescribed?

Simply click here to be directed to our complete list of dugs available from Seniors Discount Health Services. You may also call our toll free 1-866-571-7377 and one of our trained accredited staff will assist you with your pricing needs and walk you through the ordering process.

Why is the name of my drug in the U.S. different than same drug that I want to order from Canada and why might they appear different?

The drug manufactures register the names of the brand name drugs in each country. In Canada some manufacturers use a different name for the exact same drug they sell in the United States. Some drugs are all made in one place in the world (Lipitor) and shipped world wide. Other drugs may appear different coming from Canada but the active ingredients are exactly the same, only the colour or shape has been modified. An example of this situation can be found using the United States named drug Prilosec. In Canada Prilosec is called Losec but offered by the same U.S. manufacturer.

What is the maximum quantity of drugs that I may order and which is permitted by the FDA?

The maximum amount of medications that can be shipped to a U.S. citizen under the United States Food and Drug Administration (FDA) regulations is 3 months supply per item and must be for personal use only not for re-sale. A Seniors Discount Health Services representative will call you when there is 30 days left on your order to confirm that you need a refill and arrange to have it sent. This will ensure that any delays in the postal service or supply can be dealt with in ample time to ensure that you the patient do not miss your badly needed medications.

Are all drugs available by prescription in the United States available from Canada?

In most cases yes all drugs available in the U.S. are available in Canada. Simply click here to be directed to our complete list of dugs available from Seniors Discount Health Services. You may also call our toll free 1-866-571-7377 and one of our trained accredited staff will assist you to confirm your drugs availability, provide you with pricing and walk you through the ordering process.

Do I have to pay sales tax?

No, sales tax is not charged on drugs.

Can I transfer my prescription from my local or other mail order pharmacy?

Yes. Your prescription is your property. Should you desire Seniors Discount Health Services can contact your pharmacy on your behalf and have your record transferred along with any prescriptions that you may have left. If there are refills available we can fill them for you immediately and have them sent to you.

Do you sell narcotics?

Unfortunately we cannot ship narcotics into the U.S. in accordance with United States Food and Drug Administration (FDA) regulations.

How long will it take to receive my order?

The typical time for a first order is 7-10 business days once all the paperwork has been received in good order. This includes processing and shipping. Re-fills typically ship within 5-7 business days and should arrive well before your current supply runs out. All of the above times are worst case scenarios and you will find that your orders may arrive sooner than expected. In the event that your order doesn’t arrive within the advertised ‘worst case’ scenario, please contact our toll free 1-866-571-7377 (PDPS) customer service line and one of our client service team members will assist you.

What are generic drugs and what is the difference between the Brand name drug and the Generic drug equivalent?

Generic drugs are those drugs on which the patent protection has run out. Brand name drugs are given a period of time in which no other company may copy their product. This helps offset the cost of developing the drug in the first place by giving the drug manufacturer a monopoly on the drug for a certain number of years. The length of time which a Brand name drug has this protection is significantly shorter (5 years) in Canada than in the United States. The Generic drug has the exact same molecular make up of the name Brand drug it is simply made by a different drug manufacturer.

A generic drug is identical, or bioequivalent to a brand name drug in dosage form, safety, strength, route of administration, quality, performance characteristics and intended use. Although generic drugs are chemically identical to their branded counterparts, they are typically sold at substantial discounts from the branded price. For more information on Generic Drugs click here and go to the FDA’s website which has all the information you need to know on this subject.

Are generic drugs safe?

Yes. The Canadian government closely monitors the generic drug manufacturers to ensure the highest safety and quality standards are adhered to. Canadian generic drugs are as safe as American made generic or like Brand name drugs.

Can I get both brand name and generic drugs from Seniors Discount Health Services and are they the same medication?

Yes, you can obtain either brand name or generic drugs from Seniors Discount Health Services. According to the Manitoba Pharmaceutical Association (MPhA) if there’s a generic equivalent of a brand name drug available we must advise the patient of this and allow them the option to choose which drug they would like to purchase. Generic and name brand drugs are the exact same medication as can be purchased from a licensed U.S. pharmacy.

Is there a difference between American and Canadian medications?

From a quality standpoint there is NO difference, however Canadian prices are typically less for the same drugs which one can purchase in the United States.

Is the quality of drugs sold by Seniors Discount Health Services the same as those that I buy in the United States?

The quality of the Canadian drugs sold by Seniors Discount Health Services to our American patients is exactly the same as the American drugs. In some cases the same drug is made in one place in the world (Lipitor is made in Ireland) and shipped world wide. Other drugs may appear different coming from Canada but the active ingredients are exactly the same, only the colour or shape has been modified. An example of this situation can be found using the United States named drug Prilosec. In Canada Prilosec is called Losec but offered by the same U.S. manufacturer. Although drugs may appear different or be called by a different name their therapeutic affects are exactly the same.

Is it possible that the pills I have purchased from Seniors Discount Health Services may look different than the pills I have obtained locally?

Yes. The reason for this could be that they were made by a different drug manufacturer (in the case of a generic made drug). There could also be a different look due to the marketing choices of the Canadian brand name or generic manufacturer. However the drug sent to you will have the exact same molecular or biometric makeup as that which was prescribed by your physician and confirmed by the Canadian physician.

Is my personal information stored with Seniors Discount Health Services safe?

All of your information is maintained in a safe secure environment in accordance with Canadian privacy laws. No personal information will be released without your written consent.

What is the return policy?

Unfortunately all sales are final. For this reason we have many cheques and balances to ensure that orders sent are correct. We guarantee that all orders shipped will be in accordance with your doctor’s wishes and exactly as prescribed.

What payment options does Seniors Discount Health Services accept?

We accept Visa, Master Card, postal money orders (drawn on U.S. funds) electronic funds transfers and International postal money orders. International Money orders should be made payable to Seniors Discount Health Services.

Can I use my Insurance plan coverage to pay for my medication?

Typically insurance companies in the United States will not issue payments to Canadian pharmacies. Seniors Discount Health Services will work with any insurance company that’s willing to work with us. We can however, provide you with a receipt in order for you to fill in your insurance claim and submit to your provider. We are finding that insurance companies are paying claims on drugs purchased from Canadian pharmacies. Like you they want to save money.

How do I order from Seniors Discount Health Services?

Please go to our How to Order page by clicking here or simply call toll free 1-866-571-7377 (PDPS) to our call center and let one of our friendly staff walk you through the ordering process.

How will my order be packaged?

Your order will be wrapped in bubble wrap, insulated, packaged in industrial plastic warp then shipped to your door.

How do I find the medication I need?

Simply search our extensive data base by clicking here. If you require personal assistance call our toll free 1-866-571-7377 customer service line and talk to one of our customer service representatives. You may also email us at info@pdps.us with your request and we’ll respond to you within 24 hrs. If you prefer fax simply send a fax to 1-866-576-7377 and we’ll respond within 24 hrs.

If you have any other questions or issues which we’ve not addressed please feel free to contact us at the numbers and emails above and we’ll answer your question to the best of our ability.